SleepyEngineers.com Billing Policy
1.0 Account Payment
A. Payment via Credit Card
SleepyEngineers.com, accepts payments via MasterCard, VISA, Discover, AMEX, Google Checkout and Pay Pal . Usage of a credit card indicates authorization to cover all future recurring charges and additional fees with the credit card on file. Credit cards will be charged on the renewal date for the account.
B. Other Payment Methods
SleepyEngineers.com, accepts PayPal and company checks. All funds must be payable in US dollars. SleepyEngineers.com does not accept international checks in foreign currencies. Payment for services by check must be received prior to renewal dates to avoid interruption of service.
C. Returned Check Fee
In the event that a check is returned, service will be immediately suspended and customer will be sent a suspension e-mail allowing seven (7) days to rectify the situation. If within the seven (7) days the customer fails to pay all service fees, including a $25.00 reactivation fee and a $35.00 returned check fee, customer's account will be permanently cancelled. Such cancellation does not relieve client's obligation for payment under the terms of the hosting agreement. Cancellation includes the removal of all files on the account. In the event of a charge back, SleepyEngineers.com will immediately suspend all services to client until such time as full payment is received in addition to a $35.00 charge back fee and a $25.00 account enable fee.
2.0 Late/Non-Payment
A. Accounts with Non-Usable Credit Cards
Credit cards on file are not usable when any of the following occur:
- The card has expired;
- The card declines the charges;
- The card is reported lost or stolen;
- The card is declared invalid.
- You will receive an invoice 5 days prior to your renewal.
- After 2 days pass you will receive another invoice. (Reminding you of the outstanding balance)
- After 3 days pass you will receive another invoice. (Reminding you of the outstanding balance)
- On the 5th day, you will receive a Suspension notice with the date your account will be suspended.
- If your balance has not been brought to zero, the account will be suspended (a $10 late (reactivation) fee will apply and your billing date will be changed to the date payment was received).
- If payment has still not been made, we will leave the server in its spot offline for 1 week. If we have not heard back from you or receive payment, your server will be taken offline and resold " ALL FILES WILL BE DELETED FROM OUR SYSTEM "
B. Late Check/Non-Payment
- You will receive an invoice 5 days prior to your renewal.
- After 2 days pass you will receive another invoice. (Reminding you of the outstanding balance)
- After 3 days pass you will receive another invoice. (Reminding you of the outstanding balance)
- On the 5th day, you will receive a Suspension notice with the date your account will be suspended.
- If your balance has not been brought to zero, the account will be suspended (a $10 late (reactivation) fee will apply and your billing date will be changed to the date payment was received).
- If payment has still not been made, we will leave the server in its spot offline for 1 month. If we have not heard back from you or receive payment, your server will be taken offline and resold " ALL FILES WILL BE DELETED FROM OUR SYSTEM "
3.0 Cancellation Policy
A. Requesting an Account Cancellation
A cancellation will only be accepted if it is done by one of the following methods:
To cancel service with SleepyEngineers.com all requests must be submitted following the steps outlined:
- Go to Our Support Suite and select "Submit a Ticket".
- Then select the Department of "Billing" chick next.
- Then compete the ticket and chick submit.
*Cancellations must be submitted via our support center
*Cancellations must include the reason for cancellation
All account cancellations must be received in the above manner at least fifteen (15) days in advance of the date of renewal. Accounts cancelled with less than fifteen (15) days notice shall be cancelled at the end of the next term and shall be charged accordingly.
B. Results of a Cancellation
When a cancellation request is made, SleepyEngineers.com will immediately remove all configuration information as well as all contents of the account on the date of the next renewal of the account. Customer may request immediate cancellation if so desired SleepyEngineers.com will remove all files. This may include unread e-mail left on the server.
4.0 Refund Policy
A. We do not offer refunds of any type regardless of the situation, our carriers do not provide us with refund policies, and therefore we are forced to pass this policy along to our clients.
5.0 Keeping Billing Information Current
A. Updating Your Billing Information
You may fax an update to (972) 992-4288 . Any fax must include the account name, account password, and signature of the account owner. Personal information may be changed via the customer's Personal Control Panel.
B. Out-of-Date Records
Periodically it may become necessary for SleepyEngineers.com to contact the customer. If the information provided to us is not current, it may lead to the customer failing to receive notices. The customer is solely responsible for keeping all personal and billing information current at all times.
SleepyEngineers.com is not responsible for actions that are taken as a result of a customer's failure to respond to SleepyEngineers.com's notices.
6.0 Invoices and Statements
A. E-mail Invoices/Statements
Customer may request SleepyEngineers.com to send an invoice or account statement via e-mail. SleepyEngineers.com there is no charge for this service. [email protected]
B. Postal Mail/Fax Invoicing
Customer may request SleepyEngineers.com to send an invoice or statement via postal mail or fax. SleepyEngineers.com will charge customer $5.00 per invoice/statement sent via this manner.
7.0 Taxes
A. Customer Liability
SleepyEngineers.com shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from customer. Customer is solely responsible for all taxes and fees of any nature associated with SleepyEngineers.com's products and services.
8.0 Bandwidth and Overages
A. Unmetered Servers
Unmetered Bandwidth may be purchased in increments of 10, 20, 50 and 100Mbps. Your selected level of bandwidth will be capped at your servers network adapter as well as the switch port you are connected to. The server will obtain your selected full port speed (10, 20, 50, or 100Mbps) 24hr/7days per week and will not accrue bandwidth overages charges as you will not be able to exceed the allotted bandwidth amount.
B. Standard Metered Servers
On our standard server offerings, you will purchase an allotted amount of bandwidth for your server and you will be billed based on your monthly use. SleepyEngineers.com will calculate your bandwidth use each month based on your 95th percentile usage. SleepyEngineers.com will take your 95th percentile and then convert the amount to a total GB transferred for the billing period.
Example: If you use 3Mbps on the 95th percentile each day that equals approximately 1000GB total data transferred. 95th percentile billing model is calculated using the following formula: Server bandwidth is checked every 5 min and this totals 8640 checks in a 30 day period, remove the top 5% (highest usage polls) and this leaves 8208 checks. If the remaining highest usage polls fall below 3mbps there will be no overage charges for the billing period.
If you have exceeded the allotted bandwidth for your server plan in the current billing period, you will be charged $.30 per GB over the allotted server plan amount. The bandwidth overage charge will be applied to your account for immediate payment.
